How to Cancel Your SRD R370 Application Online (SASSA R350 Guide)

ByMusa Ndlovu News

The Social Relief of Distress (SRD) or SASSA R350 grant helps unemployed and vulnerable South Africans. But if your situation changes, or you applied by mistake, you may need to cancel your SRD application.

SASSA allows you to cancel the grant directly on the official SRD website using your ID number and registered phone. This ensures you stay compliant with the rules and avoid receiving payments you no longer qualify for.

What Does “Cancel SRD Application” Mean?

When you choose to cancel your SRD application, it means you are officially telling SASSA to stop processing or paying your Social Relief of Distress (SRD) R350/R370 grant. This can be done online through the official srd.sassa.gov.za cancel application online service or via other support channels.

By cancelling, you are withdrawing your request for assistance, which means:

  • You will no longer receive payments for that grant cycle.
  • Your application will be marked as “cancelled” in the SASSA system.
  • If you later need the grant again, you must submit a new application from scratch.
SASSA SRD R350 grant cancelation process

It’s important to understand that cancellation is final for that period. SASSA will not automatically reinstate your application unless you reapply and qualify again.

Reasons You May Need to Cancel SASSA SRD Grant

Not every applicant needs to cancel, but in some cases, cancelling your SASSA SRD application is the right decision. Common reasons include:

  • Change in financial situation: If you now earn more than the income threshold (R624 per month) or have found a job, you may no longer qualify.
  • Incorrect application details: Mistakes like a wrong ID number, phone number, or banking details might make you want to cancel and reapply.
  • Receiving another form of support: If you are already receiving NSFAS, UIF, or another social grant that disqualifies you, you should cancel to avoid problems.
  • Avoiding fraud or penalties: Continuing to get payments when you don’t qualify could lead to SASSA investigations. Cancelling shows honesty.
  • Switching to another grant: Some beneficiaries cancel SRD to apply for other types of SASSA grants more suited to their situation.

In short, SASSA SRD cancellation helps you stay compliant with the rules and avoid unnecessary issues.

How to Cancel SRD Step-by-Step Guide

The easiest way to cancel your SASSA SRD application is through the official website. Here’s how to do it:

  1. Visit the official SRD cancellation page: Go to srd.sassa.gov.za and navigate to the cancel application section.
  2. Enter your ID and mobile number: Provide the same details you used during your SRD application.
  3. Request OTP (One-Time PIN): Click “Send OTP” and check your phone for the SMS code.
  4. Enter the OTP: Type the code into the website to verify your identity.
  5. Confirm cancellation: Select “Cancel My Application” and confirm when asked.

Once confirmed, your SRD grant application will be cancelled, and you should receive a confirmation SMS from SASSA.

Note: If you cancel, you will stop receiving the R350 grant payments from that month onward.

Alternative Ways to Cancel SASSA SRD Application

If you cannot access the online portal, SASSA also provides other ways to cancel your SRD R350 grant application:

  1. WhatsApp Method
    • Save the official SASSA WhatsApp number: 082 046 8553.
    • Send a message saying “Cancel Application”.
    • Follow the prompts and provide your ID number.
    • Confirm cancellation once prompted.
  2. SASSA Call Centre
    • Dial the SASSA toll-free helpline: 0800 60 10 11.
    • Select the SRD option and speak to an agent.
    • Request cancellation and verify your details.
  3. Email (Less Preferred)
    • You can send an email to grantsenquiries@sassa.gov.za.
    • Include your full name, ID number, and mobile number with a request to cancel.
    • This method usually takes longer compared to WhatsApp or the website.

Always make sure you are using official SASSA communication channels to avoid scams.

Can You Reapply After Cancelling Your SRD Application?

Yes, if you cancel your SASSA SRD application, you are allowed to apply for SRD again in the future. Many applicants choose cancellation when their financial situation improves or when they no longer meet the eligibility rules. Later, if circumstances change, you can reapply through the same official platform at srd.sassa.gov.za.

However, keep these points in mind:

  • You must meet the eligibility criteria again (such as income threshold, unemployment status, and citizenship requirements).
  • Reapplication is not instant: you need to go through the full application process just like a new applicant.
  • Reinstatement is different: if you paused or stopped your SRD grant temporarily, you can reinstate it directly instead of starting a fresh application.

So, if you’re wondering, “Can I cancel my SRD application and apply again?”  The answer is yes, but only if you still qualify under SASSA’s rules.

2025 Updates on srd.sassa.gov.za Cancel Application Online

As of 2025, SASSA has made some changes and introduced stricter checks around cancellation, verification, and eligibility for the SRD grant. Here are the latest updates you should know:

  1. More Frequent Identity & Eligibility Verification
    SASSA is increasing verification rounds for SRD beneficiaries. If your details (ID, income, living situation) don’t match official records, your grant can be cancelled or suspended. This is part of efforts to reduce fraud and ensure only eligible applicants receive support.
  2. Stricter Rules for Suspended or Cancelled Grants
    If SASSA cancels your grant (for example due to fraudulent claims or wrong personal info), reinstatement options might be more rigorous. You may need to provide additional documents, prove your identity, resolve discrepancies, or meet new eligibility checks.
  3. No Automatic Grace Period in Some Cases
    Certain applicants who were earlier given grace periods for document verification or income changes may no longer be granted extensions automatically. If you don’t act in time (for example, updating banking or identity details), cancellation can happen without further notice.
  4. Financial Eligibility Thresholds Are Being Enforced More Strictly
    The income caps, such as the monthly income limit (e.g. R624 or whatever the current threshold is), are now being more strictly enforced. SASSA is using more data sources to cross-check incomes. Applicants found to exceed the threshold may see their SRD grants cancelled.
  5. Enhanced Fraud Prevention Measures
    SASSA is actively cancelling grants that are found to violate the eligibility rules (duplicate applications, misreported income, or identity mismatches). The agency has begun sending suspension notices in some cases, and asking for proof before payments resume.
  6. Reinstatement Must Be Through Official Channels
    If your SRD grant has been cancelled, you can reinstate via the official “Reinstate” option on the srd.sassa.gov.za site. But you’ll now likely be required to comply with extra checks.
  7. More Delays Possible
    Because of these stricter checks, some users may experience delays in cancellation processing or reinstatement. SASSA is reportedly facing higher volumes of verification requests, which can slow down responses and actions.
  8. Requirement to Keep Details Up-to-Date
    SASSA emphasises maintaining current contact, banking, identity and residence details. If your phone number, address, or bank account has changed, update them before or after cancellation or you risk delays or being unable to reinstate.

Common Issues and Troubleshooting During Cancellation

While cancelling your SASSA SRD application is a simple online process, some applicants face challenges. Below are the most common problems and how to fix them:

  1. Website Not Loading or Timing Out
    • The official portal (srd.sassa.gov.za) may be down due to high traffic.
    • Try again during off-peak hours (early morning or late evening).
    • Clear your browser cache or switch to a different browser.
  2. OTP (One-Time Pin) Not Received
    • The OTP is sent via SMS to your registered phone number.
    • Ensure your SIM card is active and has network coverage.
    • Wait a few minutes. Sometimes there’s a delay.
    • If still not received, request a resend.
  3. Incorrect Details Entered
    • If your ID number or cellphone number doesn’t match what’s in SASSA’s system, cancellation won’t proceed.
    • Double-check that you’re entering the exact details used in your original application.
  4. System Error After Submission
    • Sometimes, after you click “Cancel My Application”, the system shows an error.
    •  Refresh and try again.
    • If the error persists, contact SASSA directly via their helpline (0800 60 10 11).
  5. Unsuccessful Cancellation but Grant Still Active
    • Some applicants find that their SRD grant continues even after attempting cancellation.
    • In such cases, wait 24–48 hours for the system update.
    • If not resolved, report it through the SASSA call centre.

Tip: Always take a screenshot of your cancellation confirmation page or keep the SMS notification as proof in case you need to dispute it later.

Final Thoughts

Canceling your SASSA SRD R370 application is simple and can be done online in just a few steps. Whether your financial situation has improved, you applied by mistake, or you need to switch to another form of support, knowing how to cancel keeps your records clean and avoids future issues with SASSA.

Related Pages

Change Your SASSA Phone Number

Change SASSA SRD Banking Details

SASSA Identity Verification